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Contest refunds - Contest holder/Client is eligible for and can request a full refund in respect of a contest if:

(a) They request a refund in writing using their registered email id;

(b) They have not selected a winning work from the designs submitted (if any);

(c) The Contest is not a Guaranteed contest;

(d) The refund request is made within 60 days of launching the relevant Contest; and

(e) They have signed the Non-Use and Indemnity Certificate.

Graphic Design Services Refund - If you're not happy with how the job went, you can raise a dispute. Our Design Experts will fairly judge disputes. You will receive a full refund if we feel the designer has not provided the level of service you paid for.

Exceptions - Notwithstanding the terms above, Contest holder/Client is not eligible for and will not receive any refund where:

(a)The Contest is Guaranteed and therefore ineligible for a refund; or

(b) The Contest holder/Client has already selected a winner and has started the Winning Work.

(c) Once the Contest holder/Client has selected a winner, they waive their rights for a refund and thus can no longer ask for any refunds, no matter whether or not the Contest holder/Client has signed the Design Transfer Agreement.